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Frequently Asked Questions
Get the answers to our most asked questions by the BeWell Assistance Network team
Voice of the Assister (VOA)
Where can I access the VOA meeting materials and recordings?
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When are the scheduled VOA meetings?
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The term “assister” is often mentioned in the VOA meetings and in the LMS training, what does it mean?
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Certification Training in the Absorb LMS
When will I be able to access my course?
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Why don’t I have any assigned courses?
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How do I request enrollment to the course?
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How do I find my certificate?
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When do I need to complete the training by?
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How can I find out my username?
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How do I reset my password?
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How can I turn off the narration?
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How can I enlarge the display?
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How can I make the course move faster?
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How do I answer the fill in the blank questions?
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How do I advance to the next lesson in the course?
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How can I view which questions I answered incorrectly and the correct answer?
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How do I take the final exam again if I failed it?
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Can I download the training materials?
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Where did my course go?
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How do I update my profile?
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Is it mandatory to complete the information on the LMS portal? I encountered an error message when entering my out-of-state address.
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What are the key differences between assister certification and broker certification training?
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If an agent does not recertify for PY26 and is no longer the Agent of Record (AOR), will the agency principal automatically become the AOR, or will the agency lose the consumer entirely?
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Will I be able to see my 2025 client list in the new system?
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Will I be able to access my clients 1095 for 2025 in the new system?
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If a broker is not certified with BeWell for PY26, will the agency still be able to appoint a new broker in order to retain the business?
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TimeTap
How do I request to be on TimeTap?
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Why are my private calendar events not syncing correctly to TimeTap?
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How do I update my profile details?
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How do I complete my appointments with an outcome reason?
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How do I block off time in TimeTap without blocking my personal calendar?
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How can I reschedule an appointment?
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Operational
What is the process for obtaining an Employer Identification Number (EIN)?
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What are the requirements or implications for brokers who are not affiliated with an agency and do not have an Employer Identification Number (EIN)?
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For brokers who do not hold an agency license, will they be required to operate under a licensed agency? If so, what will happen to their existing book of business?
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What is the process for merging existing BeWell brokers under a single agency?
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Who is the appropriate contact at BeWell for submitting questions via email?
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Will assisters have access to copies of correspondence mailed directly to consumers, such as letters about federal changes that could affect their enrollment?
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Where can I find contact information for OSI and all the carriers?
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Can brokers or agents serve as Presumptive Eligibility Determiners (PED)?
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Can a person maintain their BeWell stand-alone dental coverage after enrolling in Medicare?
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What is the typical lag time between the 834 files being sent from BeWell to the carrier and the member’s enrollment becoming active? We have had customers contact the carrier who report no record of their enrollment.
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Will Standard plans continue for 2027?
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Can brokers receive HCA Presumptive Eligibility Determiner (PED) access?
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Is it true that all carriers have been mandated to offer Bronze plans?
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What improvements have been made to the BeWell enrollment platform since launch?
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I am a newly certified broker. How can I assist consumers before I receive Broker Portal access?
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What should brokers know about clients who lose Medicaid because they do not meet the new work requirements?
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Where can partners find BeWell resources and system training materials?
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