Quick System Help

Get the answers about our new system to our most asked questions

Account Access & MFA

Where do I find my one-time code?

Open the Authenticator app on your mobile phone and look for “enroll.bewellnm.com.” The code changes every 30 seconds, so enter it before it refreshes.

Do I have to use my phone for MFA?

Yes. MFA uses your mobile phone. If you need to update your mobile number, email partners@nmhix.com.

My authenticator app is not working. How do I reset MFA?

Contact support by calling the Assister Line or emailing partners@nmhix.com. Include a short description and screenshots if possible.

System Links & Timing

Which system do I use? What’s the difference between PY2025 and PY2026?

PY2025 (Optum): Use getcovered.bewellnm.com for all 2025 actions.
PY2026 (New Portal): Use enroll.bewellnm.com for all 2026 actions.

Is the new portal live?

Yes, it’s live. Please wait until November 1 to make changes or start new applications; the system will process those starting Nov 1.

Where can I find help resources?

Check the Assistance Network page for How-To videos and other BeWell Resources

Is there a practice site I can use?

No. There is no separate test site. Please use the PY2026 resources (videos and recorded demos) to get familiar with the new system.

If you still need help, call the Assister Line or email partners@nmhix.com.

Data Migration, Book of Business & Missing Clients

Were my 2025 clients moved into the 2026 portal?

Most were, if they had active coverage as of September 3, 2025, and you were listed as Agent of Record (AOR) on that date.

Do I need to re-designate AOR for my existing clients?

No. If you were the AOR in the old system, you remain the AOR in the new system.

A client is missing. What should I check first?

Only clients active as of Sept 3 were in the first migration.
2025 enrollments after Sept 3 will appear mid-November in the new system.
Also check if the client is part of a multi-tax-household.

If a client still doesn’t appear, what do I do?

Contact support (Assister Line or partners@nmhix.com) and include any helpful details, such as the client’s name and Ref ID.

Roles, Agency Management & Delegations

My role looks wrong. How do I fix it?

Most users were placed correctly. If something seems off (for example, you should be Principal or Agency Manager), submit a Support Request or email partners@nmhix.com.

Can we have multiple agency managers or admin staff in the portal this year?

No. Portal access for agency management is limited to the certified Agency Manager or the Broker on record this year.

Who can edit profiles?

Agency Managers can edit their own info and the brokers in their agency. Others should submit a Support Request with the exact changes needed.

Profile & Contact Information

Will my mobile number show on my public profile?

No. Your business phone shows on your public profile. Please make sure it’s correct. Your mobile number is used for MFA and does not show publicly.

Notifications & Support Requests

How will I see items that need my attention?

Check your secure inbox in the portal (click the envelope icon). That’s where account and client notifications appear.

How will I know when a Support Request is updated?

You may be contacted in some cases, but you should proactively check your Support Requests for updates.

Applications & Consumer Access

Can I start an application for a new consumer? How will they access it after?

Yes. After you start the application, if you add the consumer’s email, they’ll get an email to claim their account so they can sign in later.

When will my client get access to their account? How will they do that?

Customers will receive a purple envelope with instructions on how to claim their account using a unique access code. They will not be able to submit any changes until Open Enrollment begins on Nov 1.

Payments & Billing (PY2026)

How does the ‘Pay Now’ button work?

“Pay Now” sends the consumer to the carrier’s payment portal during enrollment. This lets them pay the first month’s premium (binder).

When is enrollment data sent to the carrier?

Key details send in real time for payment. The full 834 file is sent in a nightly batch.

How do I know the binder payment worked?

The consumer’s account will show that coverage is confirmed (not pending).

Does BeWell take payments for PY2026?

No. Payments are handled with carriers.

Do brokers need to help set up ongoing payments?

You may assist clients with setting up autopay through their carrier if needed.