As an assister, you can help resolve customer concerns and save them a call to customer service by creating and managing support requests right from your portal. If you’re an agency manager or independent broker, enter your broker portal before we get started.
To view your support request history, click “My Support Requests” on the left. Use the up and down arrows at the top of each column to sort your support requests.
Click the “Support Request ID” to view its summary. Here you can add attachments and leave comments for BeWell staff. If you need to submit a support request, click the “Submit a New Support Request” button.
Notice the link at the top of the window. If you need to create a support request on behalf of a customer, click this link. You will land in your active client list page.
On the customer summary card, click “More Actions,” then select “Submit New Support Request”. Use the dropdown menus to select a request type and subtype. Next, enter a brief subject and complete the template. Before submitting, you’ll need to upload supporting documents.
Once you complete the form, click “Submit.” Your support request will be reviewed by BeWell staff and you’ll receive an update in your secure inbox as soon as it’s available.